Shipping

Sometimes you may receive your order in multiple packages at no extra cost. This is because we often ship products directly from manufacturers or from our separate fulfilment warehouse.

Most commonly all items will be received on the same day, if not you'll usually get a separate tracking number for each package so you can see the status of each item.

Yes, most orders are updated with a tracking number. We mostly use Parcelforce & DPD for our deliveries.

Some items are sent directly from manufacturers and may not include a tracking number however we do aim to provide tracking for the majority of orders.

All orders over £89 are delivered within the UK free of charge. We also have express shipping options available.

You can learn more about our delivery costs here.

At the moment we only ship to the UK and Ireland via our website.

For certain brands we can ship worldwide but you'll need to request a quote from us by contacting us first.

Product Related

Yes, all products that we offer for sale are sourced directly from the manufacturer or their approved distributor.

We are pro partners / distributors for certain brands such as Systemline, Lithe Audio & KB Sound.

This means that whatever you buy from us you're covered with official warranty and support.

If you've found an item cheaper elsewhere please email us a link to the product page. 

We cannot guarantee a price match as there are some large businesses with big buying power in our industry, however we will try our best for you.

Don't forget that unlike the bigger companies we're quite easy to contact and talk to a real person with free advice, support & guidance.

We will only look at price match requests on authorised retailers excluding sale events.

At present we do not offer installation services directly. Most of our products are carefully curated for easy DIY or electrician installation and usually do not require a specialist installer.

However you are not alone! We are available for phone, email and live chat support to you or your installer before, during and after sale.

Returns, Refunds & Issues

We can assist with all warranty claims for faulty or damaged goods. If your item develops a faulty please contact us with your order and fault details and we'll work with the manufacturer to get a repair or replacement under warranty. 

All warranties are with the manufacturers, not K&B Audio directly, we'll do everything we can to help you but can only work within the manufacturers warranty period and following their processes.

Yes, we have an impressive returns policy which we call the "Happy Sound Guarantee". In short you can return your item for any reason within 60 days. 

You can learn more about our returns policy here.

In the rare event that your order is missing an item please contact us in the first instance. Our warehouse features CCTV cameras over all packing benches so we can easily check parcel contents and advise further.

If you, or we, cancel and refund an order then your monies are returned to your original payment method.

For credit/debit card this is usually within 3-5 working days and PayPal is usually instant. We endevaour to process any refunds ASAP.

If you need to modify or cancel your order please contact us ASAP by clicking here.

If your order has already shipped then you will need to either reject the delivery or return the item to us, once received back this will then be refunded for you.

Customer Support

Speak To The Team On 02393 190955

Send A Message

sales@kbaudio.co.uk