Frequently Asked Questions

Delivery Information

Common questions relating to stock and deliveries.

We keep all of our best selling items in our Gosport warehouse ready for fast deliveries.

On the product pages we have a delivery timer which states the expected dispatch date.

In stock items will have "Express Delivery" options available at checkout.

We also operate a Click & Collect service, if the item you are looking at is available for Click & Collect then it is definitely in stock ready to ship.

If the item shows as in stock but does not have click & collect available then it is usually sent directly from the supplier and usually arrives within 2-3 working days.

Our team work hard to keep all items in stock and available, in the unfortunate event of an item being unavailable we'll get in touch ASAP to discuss our options.

All UK orders over £89 have the option for free standard delivery.

Our delivery rates can be seen on this page: Delivery Info

Sometimes you may receive your order in multiple packages at no extra cost. This is because we often ship products directly from manufacturers or from our separate fulfilment warehouse.

Most commonly all items will be received on the same day, if not you'll usually get a separate tracking number for each package so you can see the status of each item.

Yes in most cases as the majority of orders are updated with a tracking number. We mostly use Parcelforce & DPD for our deliveries.

Some items are sent directly from manufacturers and may not include a tracking number however we do aim to provide tracking for the majority of orders.

As of June 2021 we are only shipping within the UK due to Brexit complications.

We are able to ship into Northern Ireland but you will need to contact our team to arrange a quote.

Please be aware that some of the brands we sell are restricted to UK sales only.

Product Related

Common questions relating to products & installation.

Yes, we are a real UK company (TECH4 Homes Ltd) with commercial premises and a trade counter.

We have authorised accounts with numerous UK distributors for top home audio brands.

Everything we sell will get full support & warranty coverage.

es, we will try our best to price match for you.

Please contact our team and send us a link to a competitors price.

We will price match where possible provided that the competitor is a like for like UK VAT registered company, they must be an authorised retailer and the product must not be on sale or clearance.

At present we do not offer installation services.

Most of our products are designed for DIY or electrician/light trade installation.

Our expert team are here every step of the way to help with technical questions.

Returns / Refunds / Issues

What happens when things go wrong? We're here to help!

We are here to help. In the first instance please contact our team so we can run through some checks on the phone.

We can then assist with the warranty claim with the manufacturer on your behalf.

All warranties are with the manufacturer directly, not K&B Audio, however we will assist every step of the way.

Please note that if your item is out of warranty we are unable to help with a replacement.

Yes, we offer an industry leading 60 day returns policy called the Happy Sound Guarantee.

Learn about our returns details here.

In the rare event that your order is missing an item please contact us in the first instance.

Our warehouse features CCTV cameras over all packing benches so we can easily check parcel contents and advise further.

If you, or we, cancel and refund an order then your monies are returned to your original payment method.

For credit/debit card this is usually within 3-5 working days and PayPal is usually instant.

We aim to process all returns within 48 hours of them being received by our warehouse team.

If you need to cancel an order please contact our team on 02393 190955 ASAP.

Our warehouse runs extremely efficiently and orders are usually dispatched within hours of being received so it is vital that you contact us as soon as possible.

If your item has already shipped then unfortunately we are unable to cancel it and the item will need to be returned to us for refund.

More Questions?

If you need any further assistance please feel free to contact us by e-mail, live chat or by calling 02393 190955.

Our opening ours are:

Monday - Friday

09:00 - 17:00